SafeSend Q&A

Yes. Email notifications will be sent from Brown, Chism & Thompson at noreply@safesendreturns.com. To prevent the email from getting filtered to spam/junk, we recommend adding this email address to your safe list.

Yes. SafeSend Returns offers a secure system to view and sign your e-file authorization form(s). Look for https:// at the beginning of the site URL and a locked padlock symbol in your browser’s URL bar to confirm you are on the secure site.

Check your spam/junk email folder. If you do not receive your code within the 20-minute time limit, please request another. You can also search your email for “noreply@safesendreturns.com.”

The questions SafeSend Returns asks are knowledge-based questions pulled from government and credit sources. You may be asked questions such as where you lived in a given year, or when you bought your car or home. In the event the questions do not apply to you, simply choose the answer that accurately reflects this. If you do not remember the answers to the questions, or you answer incorrectly, you will have an additional chance to answer a new set of questions. If you are unable to answer 3 out of 5 questions accurately, you will not be able to electronically sign your e-file authorization form(s). You can instead print, sign and return your e-file authorization form(s) to Brown, Chism & Thompson.

This process can be completed on any computer, smart phone, or tablet via a web browser. There is currently no SafeSend Returns app available.

Yes. You can download and print your return from a computer or tablet. If you are using a smartphone, you can review and e-sign your return package but not print it. Please use a laptop or desktop computer for the best printing experience.

SafeSend Returns allows you to electronically sign your e-file authorization form(s), but it will not submit your return to the IRS. Once signed, Brown, Chism & Thompson is automatically notified, and we will complete the filing process for you, including submission to the IRS.

For spouses filing jointly, there are a few ways to sign via SafeSend Returns: 1. If both spouses have an email address on file, both will receive an email with a link to view the return and sign the e-file authorization form(s). First one spouse will receive the link with identity verification questions specific to him/her. He/she will sign the e-file authorization form(s) and confirm the spouse’s email address, which will automatically send an email link to the second spouse. The second spouse will answer identity verification questions specific to him or her and e-sign the form(s). 2. If only one spouse has an email address on file, that spouse will first receive the link with identity verification questions specific to him/her. He/she will sign the e-file authorization form(s) and then enter an email address for the second spouse. The second spouse will then receive the email link with identity verification questions specific to him/her. 3. If a couple shares an email address, the primary signer will first receive a link with identity verification questions specific to him/her. After the primary signer signs the e-file authorization form(s), he/she can then enter the shared email address again. A new link will be sent with identity verification questions specific to the second spouse.

We will deliver your dependent’s return via SafeSend Returns, however, due to the knowledge-based identification requirements of the IRS, a minor dependent may not qualify, so you will need to manually sign and return your dependent’s e-file authorization form.

Yes - You can still print, sign and mail your e-file form(s) back to FIRM NAME if you’d prefer to do so.

When estimated tax payment vouchers are included in your tax return, you will automatically receive an email reminder before your payment is due.